Privacy Policy

Introduction

Voice Call Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered answering service, website, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and billing information when you sign up.
• Communication Data: Call recordings, transcripts, voicemails, and SMS/text messages processed through our service.
• Business Information: Details about your business, services, hours of operation, and call handling preferences.

Information Collected Automatically

• Usage Data: Information about how you use our services, including call volumes, durations, and outcomes.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar technologies to improve user experience and analyze website traffic.

Third-Party Analytics

We use Contentsquare to understand how visitors interact with our pages through aggregated click, scroll, and session data. Contentsquare may set cookies and may record session interactions in anonymized form. Their use of your information is governed by their own privacy policy: https://contentsquare.com/privacy-policy/. You may opt out of Contentsquare tracking at https://contentsquare.com/opt-out/.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI answering services
• Process and route calls, messages, and appointments on your behalf
• Send you service-related notifications and alerts
• Respond to inquiries and provide customer support
• Process payments and manage your account
• Analyze usage patterns to improve our services
• Comply with legal obligations

SMS/Text Messaging Communications

How You Opt In to Receive SMS

You may opt in to receive SMS messages from Voice Call Service only through one of the following explicit methods. We do not enroll your phone number in SMS messaging without one of these actions:

1. Website signup form at voicecallservice.com/contact — check the SMS consent checkbox (unchecked by default), which records your timestamp, IP address, and the exact consent language displayed.
2. Sales call with our team — provide verbal consent during a recorded call. The recording timestamp and your specific verbal consent statement are stored as the proof of opt-in.
3. Reply START (or YES) to any SMS from us after you previously opted out, to re-subscribe.

Within minutes of opting in, you will receive a confirmation SMS. You may reply STOP at any time to immediately unsubscribe.

Types of SMS Communications

• Transactional Messages: Service notifications, appointment confirmations, and account alerts.
• Marketing Messages: Promotional communications (only with your express, separate consent).
• Customer Communications: Messages sent to your customers on your behalf through our platform (each subject to its own separately captured opt-in by that customer).

SMS Data Sharing — Opt-In Is Not Shared

Opting Out of SMS

• Reply STOP to any text message to unsubscribe
• Reply HELP for assistance
• Contact us at support@voicecallservice.com

Call Recording and AI Processing

Our service records and processes phone calls to provide AI-powered answering services. By using our service:

• You acknowledge that calls will be recorded and processed by our AI systems
• You are responsible for providing appropriate disclosures to callers about call recording
• Call recordings may be used to improve our AI models using anonymized data

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us provide services (cloud hosting, payment processing)
• Integrations: Third-party applications you connect (CRMs, calendars)
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with a merger or acquisition

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures including:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security assessments
• Access controls limiting who can view your data

Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications

To exercise these rights, contact us at support@voicecallservice.com.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Related Documents

Please also review our Terms of Service for the complete terms and conditions governing your use of Voice Call Service.