Privacy Policy

Introduction

Voice Call Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered answering service, website, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and billing information when you sign up for our services.
• Communication Data: Call recordings, transcripts, voicemails, and SMS/text messages processed through our service.
• Business Information: Details about your business, services, hours of operation, and preferences for how calls should be handled.
• Support Communications: Information you provide when contacting our customer support team.

Information Collected Automatically

• Usage Data: Information about how you use our services, including call volumes, durations, and outcomes.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to improve user experience and analyze website traffic.

Information from Third Parties

• CRM Integrations: If you connect third-party services (e.g., CRMs, calendars), we may receive data from those platforms.
• Caller Information: Phone numbers, names, and other information provided by callers to your business.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI answering services
• Process and route calls, messages, and appointments on your behalf
• Send you service-related notifications, updates, and alerts
• Respond to your inquiries and provide customer support
• Process payments and manage your account
• Analyze usage patterns to improve our services
• Train and improve our AI models (using anonymized and aggregated data)
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent)

SMS/Text Messaging Communications

Types of SMS Communications

Voice Call Service may send or facilitate the following types of text messages:

• Service Notifications: Appointment confirmations, reminders, and updates sent to your customers on your behalf.
• Lead Alerts: Text notifications to you about new leads, missed calls, or urgent messages.
• Two-Way Messaging: Conversational SMS between your business and your customers through our platform.
• Account Alerts: Important notifications about your Voice Call Service account.

Consent for SMS Communications

By using our services, you acknowledge and agree that:

• You have obtained proper consent from your customers before we send SMS messages on your behalf.
• You will comply with all applicable laws regarding SMS communications, including the Telephone Consumer Protection Act (TCPA) and applicable state laws.
• You authorize us to send you service-related text messages to the phone number you provide.

Message Frequency and Rates

• Message frequency varies based on your service usage and settings (typically 2-4 messages per week).
• Message and data rates may apply. Contact your wireless carrier for details about your text messaging plan.
• Carriers are not liable for delayed or undelivered messages.

Opting Out of SMS

You can opt out of SMS communications at any time:

• Reply STOP to any text message to unsubscribe at any time.
• Reply HELP for assistance.
• Contact us at support@voicecallservice.com to manage your SMS preferences.
• Log into your account dashboard to adjust notification settings.

SMS opt-in is not required for purchase. Opting out of promotional messages will not affect transactional messages essential to your service.

SMS Data Sharing

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Phone numbers and SMS consent information are only used to deliver the services you requested and for related operational purposes.

Your Responsibilities

If you use our service to send SMS messages to your customers, you are responsible for:

• Obtaining proper written consent before sending marketing text messages.
• Providing clear opt-out instructions in your messages.
• Honoring opt-out requests promptly.
• Complying with all applicable SMS marketing laws and regulations.
• Not sending messages that contain prohibited content.

Call Recording and AI Processing

Our service records and processes phone calls to provide AI-powered answering services. By using our service:

• You acknowledge that calls will be recorded and processed by our AI systems.
• You are responsible for providing appropriate disclosures to callers about call recording as required by applicable laws.
• We use call recordings to transcribe conversations, extract information, and fulfill your service requests.
• Call recordings may be used to train and improve our AI models using anonymized data.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us provide our services (e.g., cloud hosting, payment processing, analytics).
• Integrations: With third-party applications you choose to connect (e.g., CRMs, calendars).
• Legal Requirements: When required by law, subpoena, or legal process.
• Protection of Rights: To protect our rights, safety, or property, or that of our users or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security assessments and audits
• Employee training on data protection
• Access controls limiting who can view your data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services (using anonymized data)

Call recordings are typically retained for 90 days unless you request a different retention period. You may request deletion of your data at any time, subject to legal retention requirements.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of marketing communications and certain data processing.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, contact us at privacy@voicecallservice.com.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose.
• Right to delete your personal information.
• Right to opt out of the sale of personal information (we do not sell personal information).
• Right to non-discrimination for exercising your privacy rights.

To submit a CCPA request, email us at privacy@voicecallservice.com or call us at (562) 513-6321.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers of personal data.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: